My elderly mother just became a victim of this scam and the scammers will now have $49.50 of her money in their possession. Mom saw a TV informercial for a pan and called to order it. But she also got a second pan “free” except for shipping charge. The cost for the first pan is “2 low monthly payments of $19.95 each” and a shipping charge is $14.95. She was charged an additional $14.95 for shipping for the “free” pan. $14.95 is highly inflated--the shipping charges could be very much lower. But then I suspect this company, GTXPress, is really not in the business of selling cookware, they are in the business of scamming people by charging them very high nonrefundable shipping costs!
Of course the pans were junk and she called to find out how return them. The customer service gal barely spoke English and Mom could not understand her. This person talked Mom out of getting a “return authorization number” which Mom would need to ship the packages back via Post Office or UPS and instead the gal talked her into using the “convenient” mailing label that
was included in the shipment. So Mom will end up having their highly inflated $19.50 return shipping cost deducted from her refund for the pans.
Interesting that they can ship the pans for a “mere” $14.95 but when you are sending them back with their convenient label, it now costs $19.95.
Had Mom known better or had she been able to communicate with the customer service gal, she could have insisted on getting a return authorization number and could have then gone to the Post Office and paid far less in shipping cost.
It’s also interesting that when you call to order this junk, the person speaks perfect English but when you call to return the person has a strong accent that cannot be understood!
It gets better: You have to wonder how anyone can work for a scamming lowlife crooked company like GTXPress and it makes me want to register the website name “GTXPress Sucks”: When Mom called to order the junk pans, she was tricked into signing up for not one, but TWO “memberships” (Pulse and Cooking with Style). So now $24.95 would be billed to her credit card each month, for each of these 2 memberships—total $49.90 EVERY MONTH for something she didn’t want and had no idea she had been tricked into accepting!
I was able to cancel both bogus memberships before her card was charged. But I am sure there are many others who are paying for this stuff and wondering how it got on their credit card bill. I hope everyone who reads this will be very careful if they buy anything from TV informercials.